Beginner’s Guide to Choosing the Best Call Answering Services in Malaysia
The business landscape is fast-paced and demanding, with calls pouring in not just from existing clients but also from potential customers. When asked whether call answering services are essential, the answer is unequivocally “yes.”
Many companies operate on tight schedules and have numerous appointments each day. Some concerns are resolved over the phone, which is where call answering services come in. These services are designed to help businesses manage the influx of calls and messages efficiently and at a lower cost.
One of the biggest challenges for businesses is responding to clients’ calls and concerns promptly, especially during busy periods or after hours. Call answering services alleviate this burden, allowing companies to handle customer inquiries more effectively and productively. If your business struggles to manage all incoming calls, it’s beneficial to explore the best call answering services available in Malaysia.
What Are Call Answering Services?
Call answering services specialize in handling calls for businesses that hire them, making life easier for busy companies. These services are known for their adaptability and usefulness, helping businesses manage calls from clients more efficiently.
These services go beyond merely answering calls; they also manage crucial messages on behalf of the company and relay information according to client instructions. Utilizing these services can help businesses reduce operational costs.
Moreover, call answering services cater to small and medium-sized enterprises. Here are three types of call answering services that can streamline business operations, even during the busiest times:
Interactive Voice Response System The Interactive Voice Response System (IVR), often called “autoresponders” or “robots,” is an automated and systematic call answering solution. This system’s interactive element is straightforward and user-friendly.
Call Centers Call centers are the traditional method for managing calls, focusing on customer service and sales. These centers operate on-site and are trained for quick response times. However, the information they handle is typically more limited compared to virtual receptionists.
Virtual Receptionists Virtual receptionists perform a similar role to a physical front desk but do so remotely. This service is ideal for small and medium-sized businesses, providing a virtual presence to handle calls and inquiries.
Why Do You Need Call Answering Services?
In Malaysia, call answering services play a crucial role in managing incoming calls, especially those from important clients. These services are efficient and reduce the hassle of managing calls internally. Agents can handle all incoming calls during business hours, ensuring that the company remains call-traffic-free.
Opting for call answering services can also lower the costs associated with hiring new staff. It’s a practical and reliable alternative to expanding the workforce. Additionally, these services collect important caller information while maintaining security, allowing internal staff to focus on their core responsibilities and manage their time more effectively.
Where Should I Find the Best Call Answering Services?
Finding the best call answering services can enhance a company’s reputation for being responsive and customer-friendly. In Malaysia, you can discover top-notch call answering services that safeguard clients’ data and support business operations. Selecting a quality service provider can greatly benefit the overall well-being of a company. Call answering services are integral to the success and growth of businesses in today’s competitive market.
Here are the Top 10 Best Call Answering Services in Malaysia
3E Accounting Malaysia
| Company Name: | 3E Accounting Malaysia |
| Website: | https://www.3ecpa.com.my/ |
| Email Address: | info@3ecpa.com.my |
| Contact #: | +603 27338633 |
| Address: | Menara Centara, 360, Jalan Tuanku Abdul Rahman, #20-01, 02/03, 50100 Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 9 AM–6 PM |
| Services Offered: | Accounting, Bookkeeping, Company Incorporation, Registration, Business Support, Human Resources, and a range of other corporate services. |
VPO Services
| Company Name: | VPO Services |
| Website: | https://www.vpo.my/ |
| Email Address: | info@vpo.my |
| Address: | Sunway Tower, 86, Jln Ampang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 9 AM-6 PM |
Canaan Communication & Technologies
| Company Name: | Canaan Communication & Technologies |
| Website: | https://www.canaanct.com.my/ |
| Email Address: | enquiry@canaanct.com.my |
| Address: | C-20-6, KL Trillion, 338, Jln Tun Razak, Kampung Datuk Keramat, 50400 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 9 AM-6 PM |
Pinnacle
| Company Name: | Pinnacle |
| Website: | https://pinnacle.my/ |
| Email Address: | info@pinnacle.my |
| Address: | Level 18, Equatorial Plaza, Jln Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 9 AM-6 PM |
Upstream BPO
| Company Name: | Upstream BPO |
| Website: | https://www.upstreambpo.com/ |
| Email Address: | info@upstream.com.my |
| Address: | Menara Manulife, 13-A, Jalan Gelenggang, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 9 AM-6 PM |
SRG Asia Pacific
| Company Name: | SRG Asia Pacific |
| Website: | https://www.srgasia.com.my/ |
| Email Address: | inquiry@srgasia.com.my |
| Address: | Suite 3A-3, Plaza Sentral, Jalan Stesen Sentral 5, Brickfields, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 8 AM-9 PM |
vOffice
| Company Name: | vOffice |
| Website: | https://voffice.com.my/ |
| Email Address: | cs@voffice.com.my |
| Address: | B-5-8 Plaza Mont Kiara, Mont Kiara, 50480, Federal Territory of Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 9 AM-7 PM Saturday: 10 AM-3 PM |
Servcorp
| Company Name: | Servcorp |
| Website: | https://www.servcorp.com.my/ |
| Email Address: | people@servcorp.com |
| Address: | Level 23, NU Tower, 2, Jalan Tun Sambanthan, Sentral, 50470 Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 8:30 AM-5:30 PM |
Incube8
| Company Name: | Incube8 |
| Website: | https://incube-8.com/ |
| Email Address: | info@incube-8.com |
| Address: | 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 8:30 AM-5:30 PM |
CTAPPS
| Company Name: | CTAPPS |
| Website: | https://www.ctapps.com/ |
| Email Address: | info@ctapps.com |
| Address: | No. 5-1, Jalan 4/93 2½ Miles Off, Jln Cheras, Taman Miharja, 55200 Kuala Lumpur, Malaysia |
| Operating Hours: | Monday to Friday: 9 AM-6 PM |
End of List on the Top 10 Best Call Answering Services in Malaysia
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